ABOUT EUROSENDER

Eurosender is a 4PL platform developed by logistics professionals to simplify and accelerate operations, delivering greater efficiency and profitability. We empower businesses to expand their reach and take full control of their logistics processes. 

Our online platform is visited by over 1,000,000 customers from all around the world each month, and with our dedicated team, we are enhancing the logistics experience for more than 80,000 business users. We are proud members of the POST Luxembourg group, which allows us to expand our influence and innovations in the logistics industry.

RESPONSIBILITIES WE WILL TRUST YOU WITH 

• Providing a seamless service to customers by phone, email
• Ensuring that complaints and claims are resolved in a timely and efficient manner and that the level of customer satisfaction and quality of service is optimized
• Monitoring the resolution of complaints and claims with logistics partners and keeping customers informed of the progress of the process
• Coordination of the insurance payment process between the client and the logistics partners
• Supporting the customer service team as needed to maintain operational continuity and service excellence.

SKILLS WE WOULD LIKE YOU TO BRING TO THE TEAM 

• A minimum level V. education 
• Fluent knowledge of English, knowledge of other languages is a plus 
• Professional communication with customers 
  
  

WE OFFER YOU MORE THAN JUST A NEW JOB TITLE 

• Permanent employment with a 6-month probationary period
•  Dynamic and international work environment
• Opportunities for professional and personal development
• Regular Friday meet-ups with colleagues over morning coffee and croissants