Customer Support Specialist
Are you experienced in solving problems quickly and passionate about helping others? Join us!
As a customer support specialist, you will be at the forefront of providing exceptional user experiences. Your role will not only involve resolving issues but also actively creating positive experiences for our customers. By collaborating with our dynamic team, you'll help develop innovative solutions that exceed user expectations. Join us and be a key part of delivering top-tier service.
About Eurosender
Eurosender is a 4PL platform developed by logistics professionals to simplify and accelerate operations, delivering greater efficiency and profitability. We empower businesses to expand their reach and take full control of their logistics processes.
Our online platform is visited by over 1,000,000 customers from all around the world each month, and with our dedicated team, we are enhancing the logistics experience for more than 80,000 business users. We are proud members of the POST Luxembourg group, which allows us to expand our influence and innovations in the logistics industry.
RESPONSIBILITIES WE WILL TRUST YOU WITH
- providing top-tier customer service via phone, email, and other channels
- proactively resolving issues
- placing orders with logistics companies
- communicating with delivery drivers and other partners
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collaborating with the sales department and other teams
SKILLS WE WOULD LIKE YOU TO BRING TO THE TEAM
- a minimum level V. education
- fluent knowledge of English, knowledge of other languages is a plus
- professional communication with customers
WE OFFER YOU MORE THAN JUST A NEW JOB TITLE
- permanent employment with a 6-month probation period
- dynamic work environment in a successful company
- opportunities for professional and personal development
- competitive pay and performance-based rewards
- opportunity to work in an international environment
- regular Friday gatherings with colleagues over morning coffee and croissants