Are you someone who enjoys solving challenges and helping others find solutions? Do you have excellent communication skills and know how to resolve issues quickly and effectively? Then you're the perfect fit for our team! 

As a Customer Support Specialist, you will be the first point of contact for our users. Your goal will be to provide exceptional assistance, resolve problems, and ensure a positive experience for everyone. You will collaborate with a dynamic team to create solutions that exceed expectations and ensure customer satisfaction. 

ABOUT EUROSENDER

Eurosender is a 4PL platform developed by logistics professionals to simplify and accelerate operations, delivering greater efficiency and profitability. We empower businesses to expand their reach and take full control of their logistics processes. 

Our online platform is visited by over 1,000,000 customers from all around the world each month, and with our dedicated team, we are enhancing the logistics experience for more than 80,000 business users. We are proud members of the POST Luxembourg group, which allows us to expand our influence and innovations in the logistics industry. 

RESPONSIBILITIES WE WILL TRUST YOU WITH 

• Providing top-tier customer service via phone, email, and other channels, 
• Proactively resolving issues, 
• Placing orders with logistics companies, 
• Communicating with delivery drivers and other partners, 
• Collaborating with the sales department and other teams. 

SKILLS WE WOULD LIKE YOU TO BRING TO THE TEAM 

• A minimum level V. education,    
• Fluent knowledge of English,
• Professional communication with customers.  

WE OFFER YOU MORE THAN JUST A NEW JOB TITLE 

• Permanent employment with a 6-month probation period  
• Dynamic work environment in a successful company  
• Opportunities for professional and personal development  
• Competitive pay and performance-based rewards  
• Opportunity to work in an international environment  
• Regular Friday gatherings with colleagues over morning coffee and croissants